Terms of revocation

Our aim is to ensure customers' complete satisfaction. If the customer received the goods once purchased decide to return it, has the right to rescind the purchase contract for any reason, without explanation and without penalty (according to the Consumer Code DL February 21, 2014 in accordance with 21 European standards for e-commerce in the implementation phase).
To exercise this right, the customer must send within 14 days of receipt of goods an e-mail to servizioclienti@futuracosmetici.com to communicate the will of withdrawal. Once we have received such notice of withdrawal, the customer will have an additional 14 days to return the goods.
The right of withdrawal is subject to the following conditions: By law, the contribution to the shipping costs for return of the goods is borne by the customer, using a carrier of their choice. Item must be returned intact, under the same conditions of the time of receipt.
Item must be returned properly packed in SAME PACKING used for shipping to the customer or with a durable material suitable for transportation. We will not accept other types of packaging or packaging still insufficient to maintain the integrity of the article and / or that are damaged during shipping. In this case, the object will be available to the customer for its return, while canceling the request for withdrawal.
Futura Cosmetics will reimburse the customer, not just received the product and after verifying the integrity of the same, the amount paid. Or, at your option, you can use the credit for the replacement or purchase of another article.
IMPORTANT: Insert in the pack made a copy of the sales receipt paper that is in the shipment.
1) Under Article. 67, paragraph II, of the Consumer Code, constitutes a necessary condition for the exercise of the right to withdraw the integrity of the product to be returned. The products must not have been damaged and / or altered.
2) To exercise the right of withdrawal is not required that the goods to be returned is secured against theft and accidental damage from transport. However, because the risk inherent in the return of the goods, he becomes responsible Futura Cosmetics invites the buyer who wishes to exercise the right of withdrawal to ensure, at its own expense, the shipment to the indicated value.
3) In accordance with Article. 67, fourth paragraph, of the Consumer Code, only after the return of the product and only after verifying the fulfillment of the points 1, 2, above, Futura Cosmetics will, in the shortest possible time, to the repayment of the sums paid by the user . The refund amount will be notified by e-mail and credited on the same means of payment used for purchase or by bank transfer. It remains the user's ability to adhere to the commercial offers in progress.

Online Dispute Resolution
Online Dispute Resolution