Shipments and returns

Your pack shipment

Our articles start at Resana (TV) and traveling with proper and adequate packaging by courier of our choice.
The delivery of products will be made within 4 working days after the day of the order confirmation. Delivery dates are valid for most of the national territory. The islands and remote areas could be served in two or more working days extra.

For working days means the days from Monday to Friday excluding the 1/1, 6/1, 25/4, 1/5, 2/6, 15/8, 1/11, 8/12, 24/12, 25/12, 26/12, 31/12, Easter Monday. In no event Futura Cosmetics be liable for any damage caused by the delay of delivery.

The cost of delivery is of 9,00 EURO total throughout Italy.
For orders over EUR 50.00 shipping is free.

Shipments out of Italy: we make shipments in any country of the world. The above conditions are valid for Italy: for shipments to other countries, there may be variations in delivery times and shipping costs, which will be communicated by e-mail order confirmation.

Upon delivery of the goods by the courier, the customer is required to check:
- The number of boxes is the same as indicated in the transport document;
- That the packaging is not damaged, not wet or otherwise altered.
Any damage to packing and / or articles or the mismatch in the number of packages, must be immediately notified, subject to control on WRITTEN proof of delivery courier, and dandocene notification within 2 working days via e-mail to customercare @
Once signed the slip, the customer can not make any objection about the appearance of the goods.
Any problems concerning the physical, correspondence or completeness of the items received must be reported by email to within 5 days. after delivery.
Delivery will usually in the middle of the day (10:00 to 18:00). You can not request a specific delivery time, an appointment, or to be notified by courier before delivery.
Futura Cosmetics is not responsible for delays in delivery caused by the courier, or acts of God.
In the case of repeated inability to deliver the order to unavailability of the customer and the next non-collection within 5 days. working of the storage at the warehouses of the courier, the order will be automatically canceled. Will be charged and deducted from the reimbursement of payment of all costs related to transportation, warehousing and return to sender.